Last updated: January 10,2025
Last updated: October 23, 2024
At Frances Elite Travels, we strive to provide the best travel experiences and customer satisfaction. However, we understand that sometimes plans may need to change. This Refund Policy outlines our terms regarding refunds and cancellations for our travel services. By booking with us, you agree to the following terms.
1. Refund Eligibility
Refund eligibility may vary based on the type of service booked. The following general guidelines apply:
Airline Tickets: Refunds for airline tickets are subject to the policies of the airline. Some tickets may be non-refundable or may involve cancellation fees.
Hotels and Accommodations: Refunds are based on the cancellation policy of the accommodation provider. Non-refundable rates may not be eligible for a refund.
Tours and Activities: Refunds for tours, excursions, and activities are subject to the terms of the service provider. Some activities may have non-refundable deposits or full payment requirements.
Custom Packages: For custom travel packages, refunds are subject to the individual terms of each component, such as flights, hotels, tours, and other arrangements.
2. Cancellation Policy
Cancellations by the Traveler: If you need to cancel your trip, you must notify Frances Elite Travels as soon as possible. Cancellation fees may apply based on the timing of your cancellation:
Cancellations made more than [specified days] prior to departure may be eligible for a partial refund or credit.
Cancellations made within [specified days] of departure may incur significant fees or may be non-refundable, depending on the service provider’s terms.
Cancellations by the Service Provider: If a service provider (airline, hotel, tour operator) cancels your booking, we will seek a refund on your behalf according to their terms. Frances Elite Travels is not liable for cancellations by third-party providers.
3. Non-Refundable Deposits and Payments
Certain bookings may require non-refundable deposits or payments. These will be clearly communicated at the time of booking. Non-refundable payments are not eligible for a refund under any circumstances.
4. Refund Process
To request a refund, please contact Frances Elite Travels at [Email Address] or [Phone Number].
Refund requests must include your booking reference, dates, and reason for cancellation.
Approved refunds will be processed within [specified days] of the request. Refunds will be issued using the original payment method.
5. Travel Insurance
We strongly recommend purchasing travel insurance to protect against unforeseen cancellations, medical emergencies, or other travel disruptions. Travel insurance can provide coverage for non-refundable expenses.
6. Changes to Bookings
Changes to existing bookings may be subject to change fees, fare differences, or service provider policies. Please contact us for assistance with changes to your travel plans.
7. Limitations of Liability
Frances Elite Travels acts as an intermediary between clients and travel service providers. We are not responsible for third-party actions, including cancellations, changes, or interruptions to services. Refunds are governed by the terms and conditions of the respective service providers.
8. Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact us at:
Frances Elite Travels
franceselitetravels@gmail.com
(914)746-0189
We are committed to ensuring a fair and transparent refund process and will do our best to assist you with any issues related to your booking.
